CBV Collection Services – Information Security

CBV Collections is one of Canada’s longest-standing account receivables company. With more than 92 years in the industry and offices across Canada, they work closely with debtors to take the frustration out of the collections process. Incrementa has been working closely with CBV Collections for more than 5 years and has engaged on many projects related to business Information Security.

Information Security Projects

Interim Director, Information Technology

Incrementa was initially engaged with CBV to take on an interim role of Director, Information Technology. During this project, Incrementa provided leadership in developing the IT strategy plan, budget and in making significant improvements to the overall IT infrastructure and team.

ISO 27001 and PCI Implementations

Security and privacy are at the heart of CBV’s operations. Incrementa lead CBV’s ISO 27001 and PCI initiative from launch through successful implementation.

Project Lead: Call Center Build

In 2014, Incrementa assisted in the design, implementation and lead the IT and security project management for the build of CBV’s new call center. The company completed the build and move with no unplanned downtime or disruption to operations.


Mike was instrumental in CBV achieving its ISO 27001 Certification. This required hours of research in understanding our business and implementing a highly successful Information Security Management System. Our ISO auditor was quoted in saying that this was the fastest implementation he had ever seen. Our company continues to use Mike in our ongoing information security efforts, to include our most recent goal of becoming PCI Certified (the protection of credit card data). I would recommend Mike and his services to any organization.

Dean Fogarty, Vice President of Information Technology

Always a pleasure working with this team. We have had projects of different scale or complexity and they always take the time to understand our needs and business and then take the time to provide a quality project that meets and exceeds our expectations.

Nancy Bynoe, VP of Client Services and Administration



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