Retirement Concepts – Leadership Coaching

Family owned and operated since 1988, Retirement Concepts provides high-quality services, care and housing to seniors across British Columbia, Alberta and Quebec. As they began to expand, they sought out the experienced Incrementa team for some Leadership Coaching.

Leadership Coaching Project

Worked with the senior leadership team and the extended management group by leading strategic planning sessions and facilitating several Annual GM Advances (large leadership days).

Provided a customized three-day Leadership Academy program to 42 Retirement Concepts’ senior leaders from Operations (i.e, GMs) to support services (Finance & Human Resources). The focus of the session combined a mixture of self-awareness exercises, team building, communication, emotional intelligence, values-based leadership, strategy and versatility in leadership.  The three days combined a mixture of practical tools, theory-bursts, real-life ‘stories’ from our battle-scarred journeys as leaders, simulations and fun.


I really enjoyed the leadership academy session facilitated by Bob & Erica.  I liked the personal branding information as it made me think about who I am and how I move through my work and home life with the same values.  I felt comfortable with the way you led the room and presented your authentic selves over the three days.  And, I felt safe to express and to join in discussion, or not.  Thank you for teaching us what I believe is necessary in healthcare:  communication that empowers us to achieve greater empathy for others, maintaining our personal integrity in a way that is consistent with our deepest values.

  • Melanie Young R.N., General Manager at The Gardens at Qualicum Beach


I have had the opportunity to work with Erica on projects involving strategic planning as well as team building and conflict resolution. I have always found her to be completely professional as well as flexible and accommodating given that many different circumstances and issues presented themselves in those sessions she facilitated.

  • Rowena Rizzotti, Former Vice President Operations at Retirement Concepts
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