Organizational Development – PHSA

Provincial Health Services Authority is a Health Authority in B.C. and has numerous agencies, services and programs including Emergency Health Services, BC Ambulance Service, BC Center for Disease, BC Cancer etc. PHSA works to make sure that the residents of BC have access to the provincial health-care services they need. They sought out the expertise of the team at Incrementa for help with organizational development.

Organizational Development Project

Working with PHSA over the years, we have provided a range of services including senior leadership team development, strategic planning and goal setting, leadership coaching, facilitation of a large Transgender Conference with multiple stakeholders and will be facilitating the PHSA Senior Executive retreat.


I have worked with Erica on a number of change projects, many focusing on leadership development and culture change. Erica brings a great mix of outgoing personality, facilitation skills and techniques and group management skills.

During some of these sessions, Erica has skillfully navigated through emotional and conflict-ridden circumstances – and managed to guide groups to positive outputs. Erica takes accountability for the work she is hired to do, but is also very collaborative in establishing the format of sessions and group work, which really assists in reaching the best possible outcomes. I would gladly hire Erica again and would recommend her without reservation”

Arden Krystal, Chief Operating Officer and Executive Vice President, PHSA

Erica demonstrated adaptability and commitment to the success of this event throughout the design and planning process, maintaining a positive outlook and sense of humour. I personally appreciated her energy, candor and coaching, and would recommend her for future facilitations. “

Vanessa Barron, Consultant, Clinical Transformation at PHSA

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