Category Archives: Leadership

  • 4 Steps to Managing Conflict



    Picture this…. Employee (raised voice): “There is STILL favoritism from certain managers to certain employees. You said you were going to be able to stop it!  It’s as bad as it’s ever been!  What are you going to do about it?” Me (calm and quiet voice): “Are we fighting?” Employee (confused): “No, why?” Me (smiles): “Oh good, I just [...]

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  • Take the Time for Your Customer Service Line



    Have you ever taken the time to call your customer service line? Or tried to connect with someone as a complete outsider? I will wager that, unless you are a leader in the Customer Service department or a sales person, you have little to no idea what your customers go through. And, I would wager again, that [...]

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  • Response To: Hiring for Diversity



    As someone who’s hired A LOT of people in the past, Sky Northern Security Alliance’s founder and CEO, Michael Argast, had some thoughts about Robert Murray’s October blog on hiring for diversity. Here’s what he had to say: How Do You Account For and Address Unconscious, or Prevent Conscious, Biases? Often ‘best candidate for the job’ [...]

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  • Hire Diversity? Or Hire the Best Candidate?



    Recently I was reminded of the continuous, but often conflicting, chatter I hear about meritocracy and the hire diversity balance. It has become an issue that forward-thinking leaders need to sort out. The “Need to Hire Diversity” In virtually every industry I work in as an executive coach, I hear about the need for a fair and [...]

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  • Dragons, Accountability and Corporate Culture



    “When you first got here we thought you were a dragon!  That you were going to destroy us!” This is one of the best comments I’ve ever received from a client’s employee. I was considered a dragon because I put in an accountability practice that was considered very harsh compared to what employees were used to.  New [...]

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  • Poor Business Execution is a Leadership Issue



    Rarely is the problem bad strategy. It’s usually crappy business execution. When we look at a business that’s not all that it could be, because the culture is toxic or customer are turning away, the root cause is rarely a poorly thought out strategy. It is almost always, no business execution. And that is a leadership issue. Poor Business Execution [...]

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  • Leadership Communication Do’s and Don’ts



    The best leaders on the planet are known for being great communicators. They have become skilled at getting messages across to others. Messages about vision, purpose, strategy, direction, projects…. Everything! A great leader can clearly and compellingly explain to ALL members of the team what they want and expect so that everyone can easily follow. Interestingly [...]

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  • Getting Started with Delegation



    This is a guest blog post by Todd Kane, President of Evolved. Many business owners and managers struggle with a long list of priorities and projects. This situation continues to compound itself as an organization grows. To break free from this vicious circle of compounding responsibilities, a leader must start delegating responsibilities. When a leader leverages delegation [...]

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  • Emotional Leadership



    Every human on the planet makes decisions emotionally first.  It is only after the emotional commitment that we then back up our decision with data.  This is why embracing emotional leadership is worth your time. Those that say otherwise will lie about other things too. The Brainstem Our brains are wired into a number of different areas, [...]

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  • Welcome Shannon Pearson



    Incrementa Consulting isn’t a normal management consulting firm.  We’re a group of fantastic people, with the same values and very high standards who truly enjoy working together.  Finding the right people to fit takes time.  As Bob has talked about, we strongly believe in hiring slowly to ensure a great fit into our family. With that, [...]

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