Tag Archives: company culture

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Take the Time for Your Customer Service Line

Have you ever taken the time to call your customer service line? Or tried to connect with someone as a complete outsider? I will wager that, unless you are a leader in the Customer Service department or a sales person, you have little to no idea what your customers go through.
And, I would wager again, that […]

Response To: Hiring for Diversity

As someone who’s hired A LOT of people in the past, Sky Northern Security Alliance’s founder and CEO, Michael Argast, had some thoughts about Robert Murray’s October blog on hiring for diversity. Here’s what he had to say:
How Do You Account For and Address Unconscious, or Prevent Conscious, Biases?
Often ‘best candidate for the job’ […]

Hire Diversity? Or Hire the Best Candidate?

Recently I was reminded of the continuous, but often conflicting, chatter I hear about meritocracy and the hire diversity balance. It has become an issue that forward-thinking leaders need to sort out.
The “Need to Hire Diversity”
In virtually every industry I work in as an executive coach, I hear about the need for a fair and […]

Poor Business Execution is a Leadership Issue

Rarely is the problem bad strategy. It’s usually crappy business execution.
When we look at a business that’s not all that it could be, because the culture is toxic or customer are turning away, the root cause is rarely a poorly thought out strategy. It is almost always, no business execution. And that is a leadership issue.
Poor Business Execution […]

Measuring Corporate Culture

This article was originally published on Robert Murray’s personal website.  Read the original article here.
Almost every organization on the planet these days is talking about improving their corporate culture. I truly hope (and yes, I know ‘Hope’ is not a management tool) that they are serious about it and it is not just another corporate […]

Another Brick in the Wall… My Thoughts on Integrity

For many years, I was a banker. I worked in many locations, carrying out many roles, in areas of high trust and integrity. Although it shouldn’t, when a scandal in the financial sector occurs it still shocks me.
That started me thinking about who we trust and why. How the way we view an individual, can […]

A Disengaged Culture: 5 Things That Will Create It!

I have not met a leader in business who has purposely created a disengaged culture or workforce, but I have met many who have created one without realizing it. The reasons are usually intangible and emotionally-based – not something that can quickly be identified as a cause/effect.
There are dozens of articles explaining the best way […]

Would Your Company Profit from a Growth Mindset Culture?

This is a guest blog post by FX Risk Consultant Pascale Hansen.
The Difference Between a Fixed and Growth Mindset Culture
A mindset is a set of assumptions, methods or ideas held by an individual or exercised by a group that determines what attitude we bring into our daily activities and to work.
Dividing people into two camps, […]

21 Best Practices in Leadership Development

Leadership Development is Important
Research and experience show that the quality of leadership affects employee effort and productivity; the ability to attract and retain talent; customer service and retention; profitability and market capitalization. Leadership development, done well, is a powerful way to build talent, unlock the potential of your people, improve individual and organizational performance, and […]

EQ Through a Different Lens

As a leader, I’m sure that you have heard lots about Emotional Intelligence, also known as EQ.  A lot of leaders that I work with will even roll their eyes when I bring up EQ.  They tell me that they’re tired of hearing about it. But there’s a reason we need to talk about EQ…
Get […]

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