Tag Archives: leadership

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Take the Time for Your Customer Service Line

Have you ever taken the time to call your customer service line? Or tried to connect with someone as a complete outsider? I will wager that, unless you are a leader in the Customer Service department or a sales person, you have little to no idea what your customers go through.
And, I would wager again, that […]

Response To: Hiring for Diversity

As someone who’s hired A LOT of people in the past, Sky Northern Security Alliance’s founder and CEO, Michael Argast, had some thoughts about Robert Murray’s October blog on hiring for diversity. Here’s what he had to say:
How Do You Account For and Address Unconscious, or Prevent Conscious, Biases?
Often ‘best candidate for the job’ […]

Hire Diversity? Or Hire the Best Candidate?

Recently I was reminded of the continuous, but often conflicting, chatter I hear about meritocracy and the hire diversity balance. It has become an issue that forward-thinking leaders need to sort out.
The “Need to Hire Diversity”
In virtually every industry I work in as an executive coach, I hear about the need for a fair and […]

Dragons, Accountability and Corporate Culture

“When you first got here we thought you were a dragon!  That you were going to destroy us!”
This is one of the best comments I’ve ever received from a client’s employee.
I was considered a dragon because I put in an accountability practice that was considered very harsh compared to what employees were used to.  New […]

Poor Business Execution is a Leadership Issue

Rarely is the problem bad strategy. It’s usually crappy business execution.
When we look at a business that’s not all that it could be, because the culture is toxic or customer are turning away, the root cause is rarely a poorly thought out strategy. It is almost always, no business execution. And that is a leadership issue.
Poor Business Execution […]

Achieve Business Success with Focused Fridays

We all have a massive to-do list inside us that never gets done. Important things. Strategies, processes and methodologies, new products, templates. Projects that could change our business success.
When we’re fully engaged in the day-to-day with our business, we don’t get the chance to make them happen. The busyness of our business always seems to […]

Leadership Communication Do’s and Don’ts

The best leaders on the planet are known for being great communicators. They have become skilled at getting messages across to others. Messages about vision, purpose, strategy, direction, projects…. Everything! A great leader can clearly and compellingly explain to ALL members of the team what they want and expect so that everyone can easily follow.
Interestingly […]

Measuring Corporate Culture

This article was originally published on Robert Murray’s personal website.  Read the original article here.
Almost every organization on the planet these days is talking about improving their corporate culture. I truly hope (and yes, I know ‘Hope’ is not a management tool) that they are serious about it and it is not just another corporate […]

Getting Started with Delegation

This is a guest blog post by Todd Kane, President of Evolved.
Many business owners and managers struggle with a long list of priorities and projects. This situation continues to compound itself as an organization grows. To break free from this vicious circle of compounding responsibilities, a leader must start delegating responsibilities.
When a leader leverages delegation […]

The IT Unicorn and the BOX

I recently had the privilege of speaking at a TEC Group on a topic that I’m rather passionate about: Supercharging a Business Using IT.  It was a great experience – I love helping executives see beyond IT being a bunch of computers or applications and understanding ways to harness them to create value for their […]

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