Tag Archives: Organizational Structure

Take the Time for Your Customer Service Line

Have you ever taken the time to call your customer service line? Or tried to connect with someone as a complete outsider? I will wager that, unless you are a leader in the Customer Service department or a sales person, you have little to no idea what your customers go through.
And, I would wager again, that […]

Leading in the Trenches – Leadership Lessons from Lynda Foley

Leadership has become an increasingly hot topic in the last decade.  There is no shortage of books espousing the next best leadership lessons to help you manage and lead your people more effectively.  I thought it would be helpful to hear some leadership lessons from someone who has been in leadership for 30+ years.  Someone […]

Planting an EPIC Culture

Peter F. Drucker once said: “Culture eats strategy for breakfast.” Spot on! However, a lot of executives and leaders I have worked with have struggled to understand what that means. Their lack of understanding is not their fault; they have been classically trained in business Schools all over the world to think and act logically, based […]

February Means It’s Time To Be Executing Your Plans

It’s February already and by now everyone is heads down working on achieving the goals and objectives laid out in their company strategic plan that was reviewed and revised in the fall of 2015………………or not. This is the time of year to be executing your plans full out; the planning meetings should be put to […]

Strategy and Getting Things Done is Simple From the Eyes of a 6-year-old

Ever watch a couple of six-year-old children at play? I mean really at play… and not on some kind of technology device. It’s wonderful to see, because it’s just so easy for them!
Did you ever stop to think that the world of business actually mirrors children’s “way of play”? We adults just end up complicating […]

Strategy, What Strategy?

I love walking into an organization that needs some kind of assistance and hearing about their issues as perceived by the executive and staff.
My very first question, when they have finished telling me all their tales of woe, which is an important part of the process, is: “Do you have a vision and mission statement […]

Building a solid business foundation

Every business is started on an idea and from that idea the unmovable belief by its creator that there is success and greatness just around the corner. It is from these kind of courageous people that great businesses have been started. Microsoft, Apple, Lululemon, Zara, Facebook, Wendy’s, hell even Wal-Mart was started, like the others, […]