Overlanders Manufacturing L.P.

High performance cultures

Conflict resolution

Team dynamics & collaboration

Client: Overlanders Manufacturing L.P.
Industry: Manufacturing

Learn how Incrementa resolved an infectious, toxic employee relationship leading to increased engagement and accountability across the organization.

The story

Overlanders Manufacturing , based in Abbotsford, is a metal fabrication company that designs and welds metal products. The company’s leadership team reached out to Incrementa to eliminate a toxic employee relationship.

Shannon, Incrementa’s people and culture lead, learned from Overlanders’ general manager that a volatile relationship between two employees had started to impact the rest of the team. Productivity and morale were at an all-time low. The communication conflict needed to be resolved immediately, otherwise employee retention would become a great concern.

Upon investigation, Shannon was able to understand and validate the issues of each party that caused and continued to contribute to the animosity. A solution was recommended, and an agreement was created. Each of the two employees were to be responsible for their emotions and were to treat one another with respect. They, and all other employees, signed documentation and from that point forward, were held accountable for their words and actions.

After the process, employees were fully empowered to own their emotions and began to deliver on the expectations of Overlanders. The hostile environment dissipated, communication became more effective and teamwork became the norm.

This targeted bootcamp led to a higher level of engagement across the organization, a higher sense of self-worth for both offending parties and increased productivity and profitability.

Shannon Pearson

Shannon Pearson


Shannon Pearson is a champion of culture and engagement at incrementa (un)consulting. She helps create high performance teams by connecting people to the organization’s DNA: it’s core values and purpose. Leveraging proven methodologies, she increases engagement and connection while reducing conflict.
  • "Our team has been working together for decades, in some cases. Which makes it increasingly more difficult when conflict comes up. Shannon helped us maintain objectivity and see past the emotionally charged situation to create an outcome that worked for everyone. Her ability to stay neutral but empathetic to all parties created the possibility for greater understanding and collaboration between team members. I would recommend Shannon to anyone wanting to strengthen their team or improve their communication. She made a lasting impression with us and the tools she left with our team are still being put into practice."
    Paulo DeGianni, General Manager, Overlanders Manufacturing LP
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