Overlanders Manufacturing L.P.

High performance cultures

Conflict resolution

Team dynamics & collaboration

Client: Overlanders Manufacturing L.P.
Industry: Manufacturing

Learn how Incrementa resolved an infectious, toxic employee relationship leading to increased engagement and accountability across the organization.

The story

Overlanders Manufacturing , based in Abbotsford, is a metal fabrication company that designs and welds metal products. The company’s leadership team reached out to Incrementa to eliminate a toxic employee relationship.

Shannon, Incrementa’s people and culture lead, learned from Overlanders’ general manager that a volatile relationship between two employees had started to impact the rest of the team. Productivity and morale were at an all-time low. The communication conflict needed to be resolved immediately, otherwise employee retention would become a great concern.

Upon investigation, Shannon was able to understand and validate the issues of each party that caused and continued to contribute to the animosity. A solution was recommended, and an agreement was created. Each of the two employees were to be responsible for their emotions and were to treat one another with respect. They, and all other employees, signed documentation and from that point forward, were held accountable for their words and actions.

After the process, employees were fully empowered to own their emotions and began to deliver on the expectations of Overlanders. The hostile environment dissipated, communication became more effective and teamwork became the norm.

This targeted bootcamp led to a higher level of engagement across the organization, a higher sense of self-worth for both offending parties and increased productivity and profitability.

Shannon Pearson

PEOPLE & CULTURE

Shannon Pearson is a champion of culture and engagement at incrementa (un)consulting. She helps create high performance teams by connecting people to the organization’s DNA: it’s core values and purpose. Leveraging proven methodologies, she increases engagement and connection while reducing conflict.

Related posts

VIEW ALL
https://i0.wp.com/www.incrementa.ca/wp-content/uploads/2021/08/shutterstock_289448903-scaled.jpg?fit=600%2C400&ssl=1

How to Handle the Brilliant (but Toxic) Jerk

People & Culture
Putting up with brilliant jerks is one of worst things you can do for your organization. We have all known several of them: they’re amazin
https://i1.wp.com/www.incrementa.ca/wp-content/uploads/2021/08/shutterstock_1383744248-e1628618647370.jpg?fit=600%2C400&ssl=1

How to Get the Right People in the Right Seats

People & Culture
People & Culture
Strategic Planning & Business Coaching
Stardate 41153.7. We’re on the bridge of the Starship Enterprise. The bridge crew efficiently works away at their functions. When a crisis

Let’s talk

The incrementa insider

Subscribe to our mailing list for practical ideas to improve your business.
  • We promise to never share your private information! Privacy Policy.