Systems & Operations

"There is nothing so useless as doing efficiently that which should not be done at all."
—Peter Drucker

If you’re running a small business, you know just how all-encompassing its daily operations and administrative needs are. Managing the details, people, banks, processes, customers, vendors and everything else can keep you completely stuck in reacting, not planning, strategy, and your passion.

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Most business leaders hit a point where they find:

Employees waste time on poor processes and their results are inconsistent
Internal challenges are outweighing the team’s focus on clients and solving their issues
They don’t have the right tools for the job
Operational items are keeping you from the areas they’re passionate about, such as long–term goals and strategy
They’re stuck in reaction mode all the time
Managing the administrative details with various service providers makes you want to pull out their hair
They’re ready to be less involved or plan for transition and need professional management
Managing the administrative details with various service providers makes you want to pull out their hair
They’re ready to be less involved or plan for transition and need professional management.

We can help. Let us remove the obstacles and orchestrate your plan for you.

We work closely with your team as teachers and coaches who roll up their sleeves and get the work done while engaging them to grow and empowering them to carry forward the changes throughout the process. It’s the (un)consulting approach.

Business Transformations

You love your business, but it doesn’t perform the way you like. We work with your team to improve processes, speed up decision making, create accountability, and execute confidently.

Process Improvement

How smooth are your operations? Are they error prone or manually intensive? We design lean, efficient processes that massively improve your bottom line.

System Selection and Implementation Leadership

Are you ready to undertake a major system implementation? We help you avoid the pitfalls and smoothly implement systems such as ERP, CRM and other major technologies.

Interim Leadership

Building and managing effective operations takes more than management and attention to detail. An experienced operations executive can orchestrate your all the elements of your business and take care of the elements you don’t enjoy, leaving you free to pursue your passions.

View related results

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Mike was instrumental in CBV achieving its ISO 27001 Certification. This required hours of research in understanding our business and implementing a highly successful Information Security Management System. Our ISO auditor was quoted in saying that this was the fastest implementation he had ever seen. Our company continues to use Mike in our ongoing information security efforts, to include our most recent goal of becoming PCI Certified (the protection of credit card data). I would recommend Mike and his services to any organization.
-Dean Fogarty, Vice President of Information Technology, CBV Collection Services Ltd.
Mike Knapp & the Incrementa team were pivotal in helping us to identify the ideal ERP company to partner with. Mike has a wealth of knowledge & expertise which was used at every step of the way assisting us to avoid the pitfalls that are all too common in this type of venture. We have no hesitation in recommending Mike as the “Go To Person” to lead an ERP selection process. Incrementa has significantly impacted virtually every aspect of the business bringing a calm, clear focus ensuring that the company stays on track and meeting its objectives.
-Brian Wilson, President & CEO, WerkMaster
Mike at Incrementa was an excellent resource in helping us develop our business process improvement project that included an ERP selection. He worked closely with our team to efficiently determine and develop our requirements while managing all the potential vendors and their questions right through until agreements were signed. I highly recommend having Mike and Incrementa assist in future ERP selection projects.
-Patrick Howard, Supply Chain Manager, Columbia Plastics Ltd.
Mike, the “Project Super Hero”, lives up to his name. I experienced this first hand when I was lucky enough to work with him as he helped BM&M grow to the next level. With him on board, it was like we could do anything; we were able to tackle quick wins, projects, and get a view of the big picture. I always looked forward to when Mike would be in the office, he was always ready to offer advice and ensure projects were on track. He is an accomplished leader with a great sense of humour, determination, and insight. I will also always cherish the pink unicorn lollipop he brought me, which was a hilarious and pleasant surprise. I happily recommend Mike to anyone who needs a "Project Super Hero" to take their company to the next level.
-Cayleigh McCreight, Mechanical Engineer, BM&M Screening Solutions Ltd.