Webinar Series: Navigating the COVID-19 Crisis Week 3 – Thrive!

People & Culture
Sales & Growth
Systems & Operations
Vision & Strategy

Survive, Adapt, Thrive

A webinar series for navigating the COVID-19 crisis

The crisis of our generation is here. Its impact is creating chaos in every community and business.  According to the Burnaby Board of Trade, more than half of currently closed businesses are not confident they will re-open.

As business leaders, we don’t have the luxury of being paralyzed or taking a victim mindset. Our business and people depend on getting unstuck.

The Incrementa (un)consulting community has come together to create a series of webinars on navigating the COVID-19 crisis, allowing us to survive, build resilience and adapt, then thrive on the other side.

Each week we provide a new focus for the webinars.

Week 3:  THRIVE

Our agenda for Wednesday, May 20th

The future of sales + marketing – 8:00 AM PT

If we had a conversation on January 1st of this year about what we though 2020 would bring would we have even had a pandemic and a global shutdown on our list of topics? Probably not. But we are going through these, and the good news is that as we talk with businesses we are beginning to hear optimism and innovation in their approaches to the future, and an interest in how to be ready for growth when it comes. The Thrive stage of our journey is going to be a wild ride for those leaders and businesses that are prepared for it.

This presentation considers the future of sales in a world that has shifted almost overnight. We discuss how to develop sales leadership and a sales organization with the flexibility and agility that the upcoming months and years are going to bring as we learn how to thrive, and grow, in a world that will be different .

Your speaker
Dave Cavan has been around the organic growth side of companies for more decades than he cares to admit. His experience of working with great sales and marketing leaders while leading sales teams of his own has helped Dave understand what it takes for businesses to have all the right pieces and tools in place to grow. Dave believes that this passion in seeing teams and businesses succeed keeps every day fresh and interesting.

His background includes finance, consulting, education, and entrepreneurship in companies of all sizes, in several countries – all providing valuable insights into how businesses thrive and prosper. And when he’s not doing that, you can find him either with one of his 9 (!!!) grandchildren, or at a race track with a camera, where success is defined clearly.

Panel: How people + culture will change post COVID-19 – 9:00 AM PT

Most agree the landscape of business is different and will continue to evolve into a ‘new normal’ because of large scale shut-downs, communities being in isolation, and people practicing social distancing.

As restrictions begin to loosen and businesses transition back to being open to the public, and in some cases bringing employees back to an office setting, there are many things to consider.

This panel will dig into the questions and considerations of both leadership and employees. Comprised of Executives in HR, Hospitality, and Law our panelists will answer some of the common questions businesses are facing. They will share their observations and best practices to set up the business, leadership & employees to THRIVE.

Your Panel

Shannon Pearson, People + Culture, Incrementa (un)Consulting – Moderator
Bonnie Alexander, Directory HR & Corporate Facilities, Safe Software
Richard Johnson, Employment & Human Rights Lawyer, Partner, Kent Employment Law
Emad Yacoub, Owner, Glowbal Restaurant Group

Tightening the belt: Scaling Operations Intelligently – 10:00 AM PT

Everyone is looking at cutting costs, reducing vendors, shrinking their teams to adapt in this ‘new normal’. But when was the last time your company evaluated the efficiency of your internal processes and procedures? Process optimization can have multi-fold benefits for your company, not just improvements in turn-around time and reduced variable costs, but it can also result in an improved company culture and team morale. Operating more efficiently than before is a key strategic change every company can make to thrive in the post-COVID marketplace.

During this session, Louise will review how a detailed process analysis should be approached. Having a strong methodology in place, and involving the right team members to lead and participate in your company’s process evaluations will be important to ensuring you thoroughly identify, and implement, all the opportunities for improvement.

Your Speaker

Louise Khanjian has spent the better part of the decade as a Change Management Consultant and Digital Program Manager. Her clients have included organizations from a variety of industries, from aerospace, to mining, to financial services, and more. She has supported her clients through major organizational changes and product launches, process optimization, project implementation, and overall organizational design and improvements.

You’ve heard enough advice, now it’s time to execute – 11:00 AM PT

We’ve heard advice from dozens of experts … and now it’s time to do something about it. If you want to get UNSTUCK while in crisis, you need to execute.

This webinar tackles the art (and science) of execution, with a bias to action. After this session, you and your leadership will be ready to brainstorm, prioritize, plan and execute on all the elements of your COVID-19 recovery plan.

Your speaker

Mike Knapp is a strategy & execution coach with incrementa (un)consulting. He is passionate about helping the leaders become the heroes of their own stories by developing their vision into clear goals and an execution plan do drive their business forward.  He’s spent over 20 years as a management consultant and coach helping small and medium-sized businesses thrive.

Mike Knapp


Mike has been helping businesses achieve their goals for more than 20 years. He believes there is a better way for business owners and leaders to build their businesses and achieve their big goals. As a Gravitas Impact Premium coach, he leverages the 7 Attributes of Agile Growth™ to simplify the art of strategy and discipline of execution.

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