CBV Collection Services Ltd.

Strategy execution

Operational excellence

Financial management

Project management

Cyber-security and risk management

Client: CBV Collection Services Ltd.

Industry: Collections

Learn how Incrementa stepped in as interim information technology director at one of Canada’s longest standing accounts receivable companies, CBV Collection Services.

The Story

CBV Collection Services Ltd. is one of Canada’s longest-standing accounts receivable companies. With more than 92 years in the financial industry and offices across the country, CBV Collection Services works closely with debtors to take the frustration out of the collections process.

For over five years Incrementa has been an active part of the CBV Collections team improving information security and acting as interim director of information technology.

Over the years, Incrementa’s role has varied. Services provided include:

Interim information technology (IT) director
Turning around a highly challenged IT team and maturing IT operations.
Security architect
Providing guidance and assistance to the company’s leadership team on all security and privacy elements. Hosted and managed more than 75 client audits.
Implementation of ISO 27001, PCI-DSS and SOC2.
Project manager
Managing the construction of their 37,000 square foot call center in Burnaby.

Mike Knapp

STRATEGIC PLANNING & EXECUTION

Mike Knapp is a battle-scarred entrepreneur turned Strategy + Execution Coach who has spent 25+ years helping businesses get unstuck and grow. He’s worked with 150+ companies, borrows shamelessly from the best business thinkers he can find, and believes the process should be simple—even when doing it well takes work. He also brings candy. This is important. When he’s not helping leadership teams build great businesses, Mike writes fantasy novels. Because apparently one never-ending body of work wasn’t enough.

Posts

Results

Mike was instrumental in CBV achieving its ISO 27001 Certification. This required hours of research in understanding our business and implementing a highly successful Information Security Management System. Our ISO auditor was quoted in saying that this was the fastest implementation he had ever seen. Our company continues to use Mike in our ongoing information security efforts, to include our most recent goal of becoming PCI Certified (the protection of credit card data). I would recommend Mike and his services to any organization."
Dean Fogarty
Vice President of Information Technology
CBV Collection Services Ltd.
Always a pleasure working with this team. We have had projects of different scale or complexity and they always take the time to understand our needs and business and then take the time to provide a quality project that meets and exceeds our expectations."
Nancy Bynoe
Vice President of Client Services and Administration
CBV Collection Services Ltd.