IT Glue

Operational excellence

Project management

Cyber-security and risk management

Client: IT Glue

Industry: Software as a service (SaaS)

Discover how Incrementa helped IT Glue, a rapid growth tech start-up in Vancouver, implement a new sustainable security system which allowed IT Glue to expand their customer base and grow revenue.

The story

IT Glue is a rapid growth tech start-up in Vancouver, BC. The startup systemizes documentation structure supporting information technology (IT) departments and service providers.

Incrementa was brought on board as an IT Glue family member to lead the team’s goal of implementing a sustainable security program. The program would lead IT Glue to achieving SOC2 certification. The process, guided by Incrementa, included control design, implementation, policy creation and a thorough internal audit.

With their certification in place, IT Glue was able to acquire new customers—government, health care and enterprise level.

Mike Knapp

STRATEGIC PLANNING & EXECUTION

Mike Knapp is a battle-scarred entrepreneur turned Strategy + Execution Coach who has spent 25+ years helping businesses get unstuck and grow. He’s worked with 150+ companies, borrows shamelessly from the best business thinkers he can find, and believes the process should be simple—even when doing it well takes work. He also brings candy. This is important. When he’s not helping leadership teams build great businesses, Mike writes fantasy novels. Because apparently one never-ending body of work wasn’t enough.

Posts

Results

Mike and his team helped us navigate our SOC2 certification with ease. Their approach, experience and project management ability made the process straightforward and very manageable for our already busy team. "
Phill Claxton
COO
IT Glue

Mike, I just wanted to say thanks for all that you are doing, have done, and will be doing to expertly guide us through the murky waters of compliance. Without your expertise, patience and persistence we wouldn’t have made it. Thanks! "
Tom Sopwith
Director
IT Glue